MY TOOLKIT · OPERATIONS + CX
support systems, organized
A growing toolkit for delivering calm, capable customer support and keeping the work behind it beautifully organized.
what i bring to the work
Customer Experience
Live chat support · Email & ticket support · Conflict resolution · Customer retention · Technical support · Escalation management
Operations
Administrative support · Calendar management · Documentation & SOPs · Process improvement · Workflow organization · Project coordination
Always Learning
New platforms are learned quickly—usually within the first week of onboarding.
platform directory
21 PLATFORMS + GROWING
CRM Platforms
Salesforce
CRM Platforms
HubSpot
CRM Platforms
GoHighLevel (GHL)
CRM Platforms
Podio
CRM Platforms
Monday.com
CRM Platforms
Zoho CRM
Productivity & Collaboration
Google Workspace
Productivity & Collaboration
Microsoft Office & Excel
Productivity & Collaboration
Google Sheets
Productivity & Collaboration
Notion
Productivity & Collaboration
ClickUp
Productivity & Collaboration
Canva
Productivity & Collaboration
Slack
Productivity & Collaboration
Zoom
Productivity & Collaboration
Google Meet
Always Learning
Zendesk
Always Learning
Intercom
Always Learning
Freshdesk
Always Learning
Help Scout
Always Learning
Asana
Always Learning
Jira